Preface / Dorothy Carnegie -- How this book was written, and why / Dale Carnegie -- Nine suggestions on how to get the most out of this book -- Part I. Fundamental techniques in handling people : "If you want to gather honey, don't kick over the beehive" -- The big secret of dealing with people -- "He who can do this has the whole world with him. He who cannot walks a lonely way" -- Part II. Six ways to make people like you : Do this and you'll be welcome anywhere -- A simple way to make a good first impression -- If you don't do this, you are headed for trouble -- An easy way to become a good conversationalist -- How to interest people -- How to make people like you instantly -- Part III. How to win people to your way of thinking : You can't win an argument -- A sure way of making enemies, and how to avoid it -- If you're wrong, admit it -- A drop of honey -- The secret of Socrates -- The safety valve in handling complaints -- How to get cooperation -- A formula that will work wonders for you -- What everybody wants -- An appeal that everybody likes -- The movies do it, TV does it, why don't you do it? -- When nothing else works, try this -- Part IV. Be a leader: how to change people without giving offense or arousing resentment : If you must find fault, this is the way to begin -- How to criticize, and not be hated for it -- Talk about your own mistakes first -- No one likes to take orders -- Let the other person save face -- How to spur people on to success -- Give a dog a good name -- Make the fault seem easy to correct -- Making people glad to do what you want -- A shortcut to distinction / Lowell Thomas.