Welcome to sales. Is sales right for you? (Quiz) -- Sales terms and definitions -- What to expect: the good, the bad, and the crazy -- Coming to terms: the five stages of sales grief -- Picking the right company and spotting red flags -- Everyday life in sales. Coming out to your family and friends as a salesperson -- The different types of salespeople -- The different types of sales managers -- Comp plans, sandbagging, and how to deal with inconsistent income -- Getting along with your coworkers in sales -- The sales diet -- Mission impossible: dating while working in sales -- Dealing with the long hours -- Prospecting. Irrational optimism: the truth about how to succeed in sales -- Leads and why most of them suck -- How to beg for referrals -- Cold-calling -- Business-to-business sales -- Business-to-consumer sales -- Door-to-door sales -- How to get out of a sales slump without breaking the law -- Customers. The different types of customers -- Are buyers really liars? -- Building rapport -- Listening: the most important sales skill -- Objections and how to overcome them without tears -- Dealing with rejection -- Closing the deal -- After the sale. What to do/not to do after the sale -- Spending your commission checks -- Going from hero to zero -- Sales management: getting promoted -- Sales trainers and how to spot the con men -- How to switch sales jobs -- Rules for quitting your sales job -- Writing your letter of resignation -- PSSD (Post-sales stress disorder).