Title:
Leading the unleadable : how to manage mavericks, cynics, divas and other difficult people / Alan Willett.
Author:
Willett, Alan, author.
Publication Information:
New York : AMACOM, [2017]
©2017
Call Number:
HD57.7 .W533 2017
Abstract:
Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
ISBN:
9780814437605
Physical Description:
xiv, 225 pages ; 23 cm
General Note:
Includes index.
Contents:
Part 1. The call to exceptional leadership -- The leadership crisis point -- Accept the call of exceptional leadership -- the mindset to lead the unleadable -- Part 2. the leader in action: spotting trouble, dealing with trouble -- Fine-tune your radar for trouble -- Take action: transforming the troublesome -- Follow through: a bridge to enduring improvement -- Decision time: remove or improve? -- Part 3. The leader in action: preventing trouble -- The need for mountains -- Set expectations of excellence -- Expecting excellence every day -- Exceptional starts lead to exceptional results -- Part 4. Leading leaders -- Lead leaders: growing proven ability -- Leader, lead thyself: exceptional self-leadership -- Closing notes on transforming the troublesome to the tremendous.
Personal Author:
