Part 1. Why new situations make us nervous. Success starts with being new -- Always a newcomer -- Nature and nurture : the science of newcomer anxiety -- The power of practice and reflection -- Part 2. Mastering the five critical newcomer skills. Introducing yourself -- Remembering names -- Asking questions -- Starting new relationships -- Performing in new situations -- Part 3. Giving back and getting out there. Giving back : helping others when they're new -- Get out there and succeed.