Getting started : writing and your career -- The writing process and collaboration at work -- Writing routine business correspondence : memos, faxes, e-mails, IMs, and blogs -- Writing letters : some basics for communicating with audiences worldwide -- How to get a job : searches, dossiers, portfolios, résumés, letters, and interviews -- Designing successful documents, visuals, and websites -- Writing instructions and procedures -- Writing effective short reports and proposals -- Writing careful long reports -- Making successful presentations at work -- A writer's brief guide to paragraphs, sentences, and words.