The centrality of trust to leadership -- Axes of trust: competence and character -- Foundations for building trust -- Introduction to the big five -- Intellect: conceptual thinking and intuitive reasoning -- Stability: mental organization and emotional maturity -- Conscientiousness: initiative and goal-directedness -- Friendliness: collegiality and collaboration -- Assertiveness: flexibility in leading and following -- Sample profiles -- Leadership and interpersonal savvy -- Introduction to interpersonal effectiveness -- Insight: knowing yourself and your impact -- Restraint: impulse control and self-monitoring -- Nobility: altruism and selflessness -- Compassion: sympathetic concern and empathic understanding -- Persuasiveness: pathways to social power and influence -- The big five, interpersonal effectiveness, and leadership development.