Title:
Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / Renée Evenson.
Author:
Evenson, Renee, 1951-
Publication Information:
New York : AMACOM, [2014]
Call Number:
HF5549.5 .E42 E936 2014
Abstract:
There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations.
ISBN:
9780814432983
Physical Description:
ix, 225 pages ; 23 cm
Contents:
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
Personal Author:
