Cover image for
Title:
Information systems in organizations : people, technology, and processes / Patricia Wallace.
Author:
Wallace, Patricia M.
Publication Information:
Boston : Pearson, ©2013.
Call Number:
HD58.8 .W345 2013
ISBN:
9780136115625

9780133104523
Physical Description:
xxviii, 442 pages : color illustrations ; 28 cm
Contents:
Machine generated contents note: ch. 1 Information Systems and People -- Introduction -- Information Systems in Action -- Managing Operations -- Supporting Customer Interactions -- Making Decisions -- Collaborating On Teams -- Achieving Strategic Objectives And Gaining Competitive Advantage -- Improving Individual Productivity -- The Nature of Information -- What Makes Information Valuable? -- The Components of an Information System -- People -- Technology -- Processes -- Data -- Information Systems, the Discipline -- Information Systems Throughout the Organization -- Information Systems In Business -- Information Systems In Nonprofits And Government -- Inside The It Department -- Collaborating On Information Systems -- Improving Your Own Productivity -- Promises, Perils, and Ethical Issues -- Privacy Breaches And Amplification Effects -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions

Note continued: Application Exercises -- Excel Application: Manpower Planning Spreadsheet -- Access Application: Information Systems In Business -- Case Study #1 Nasdaq Omx: Trading At The Speed Of Light -- Case Study #2 Breaking News: Twitter's Growing Role In Emergencies And Disaster Communications -- E-Project 1 Analyzing The May 6 "Flash Crash" With Excel Charts -- E-Project 2 Gathering, Visualizing, And Evaluating Reports From Twitter And Other Sources During A Disaster -- Chapter Notes -- ch. 2 Information Systems and Strategy -- Introduction -- Porter's Five Competitive Forces -- Threat Of New Entrants -- Power Of Buyers -- Power Of Suppliers -- Threat Of Substitutes -- Rivalry Among Existing Competitors -- Factors That Affect How the Five Forces Operate -- Disruptive Technology And Innovations -- Government Policies And Actions -- Complementary Services And Products In The Ecosystem -- Environmental Events And "Wildcards"

Note continued: The Value Chain and Strategic Thinking -- Extending The Value Chain: From Suppliers To The Firm To Customers -- Benchmarking Components Of The Value Chain -- It Benchmarks -- Competitive Strategies in Business -- The Role Of Information Systems In Strategy -- Information Systems: Run, Grow, And Transform The Business -- Information Strategies and Nonprofit Organizations -- Fund-Raising -- Volunteering -- Information Strategies And Government -- Does IT Matter? -- Spending On Running, Growing, And Transforming -- Leveling Up Your Sat: A Strategic Analysis -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: It Benchmarks -- Access Application: Telethon Call Reports -- Case Study #1 Gamestop Fends Off Rivals With Brick, Mortar, And A Move Online -- Case Study #2 The Open Internet Coalition And The Battle For Net Neutrality

Note continued: E-Project 1 Identifying Company Strategy With Online Financial Chart Tools -- E-Project 2 Analyzing Movie Download Times With Excel -- Chapter Notes -- ch. 3 Information and Communications Technologies: The Enterprise Architecture -- Introduction -- The Hardware -- Input And Output -- Processing -- Storage -- The Software -- Types Of Software -- How Is Software Created? -- Networks and Telecommunications -- Transmission Media And Protocols -- Types Of Networks -- Network Protocols -- The Enterprise Architecture -- Trends In Ict Architectures -- Guiding The Architecture -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Analyzing Growth In Computer Storage Capacities -- Access Application: Managing Ict Assets With A Database -- Case Study #1 Einstein@Home: Harnessing The Power Of Voluntary Distributed Computing

Note continued: Case Study #2 Rolling Out Its "4G" Network, Sprint Struggles With The Human Element -- E-Project 1 Building A Voluntary Distributed Computer Architecture For The Planet -- E-Project 2 Using Excel To Analyze Cost Effectiveness For 4G Rollouts -- Chapter Notes -- ch. 4 Managing Information Resources with Databases -- Introduction -- The Nature of Information Resources -- Structured, Unstructured, And Semi-Structured Information -- Metadata -- The Quality Of Information -- Managing Information: From Filing Cabinets to the Database -- Records, Fields, And Tables -- The Rise And Fall Of File Processing Systems -- Databases And Database Management Software -- Developing and Managing a Relational Database -- Planning The Data Model -- Accessing The Database And Retrieving Information -- Managing And Maintaining The Database -- Multiple Databases and the Challenge of Integration -- Shadow Systems -- Integration Strategies And Master Data Management

Note continued: Data Warehouses -- Building The Data Warehouse -- Extract, Transform, And Load (Etl) -- Strategic Planning, Business Intelligence, And Data Mining -- The Challenges of Information Management: The Human Element -- Ownership Issues -- Databases Without Boundaries -- Balancing Stakeholders' Information Needs -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Managing Catering Supplies -- Access Application: Dd-Designs -- Case Study #1 U.K. Police Track Suspicious Vehicles In Real Time With Cameras And The License Plate Database -- Case Study #2 Colgate-Palmolive Draws On Its Global Database To Evaluate Promotions And Drive Investment Decisions -- E-Project 1 Identifying Suspects With A License Plate Database: Constructing Queries With Access -- E-Project 2 Building A Database For Customer Records -- Chapter Notes

Note continued: ch. 5 Information Systems for the Enterprise -- Introduction -- Finance Management -- Components Of Financial Information Systems -- Financial Reporting And Compliance -- Human Capital Management -- Components Of Human Capital Management Systems -- Hcm Metrics -- Managing the Supply Chain -- Supply Chain Fundamentals -- Measuring Performance In Supply Chains -- Information Systems And Technology For Supply Chain Management -- Customer Relationship Management -- Crm Goals And Metrics -- Crm Strategies And Technologies -- Enterprise Resource Planning (ERP): Bringing It All Together -- Erp Components -- Integration Strategies -- Implementation Issues -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Performance Bicycle Parts -- Access Application: Vsi Consultants

Note continued: Case Study #1 Helping The Homeless: A Customer-Centric Approach With Crm Software -- Case Study #2 Winning The War For Talent: The Mandarin Oriental's Talent Management System -- E-Project 1 Crm For Human Services Agencies -- E-Project 2 Evaluating Employment And Recruitment Websites -- Chapter Notes -- ch. 6 The Web and E-Commerce -- Introduction -- Developing a Web Strategy -- Choosing A Goal -- Naming The Website -- Building the Website -- Website Design -- Software Development Strategies For The Web -- E-Commerce -- Marketing the Website -- Search Engine Optimization -- Web Advertising -- Web 2.0 and Beyond -- Crowdsourcing And Collective Intelligence -- Expanding Data And Sensory Input -- The Learning Web -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Website Application: Heritage Dogs -- Excel Application: Heritage Dogs Website Metrics

Note continued: Access Application: Springfield Animal Shelter -- Case Study #1 Ntt Docomo Pioneers The Cell-Phone Wallet In Japan -- Case Study #2 Pandora Radio: The Net Threatens The Music Business (Again) -- E-Project 1 Examining The Top M-Commerce Sites -- E-Project 2 Exploring Pandora's Web Analytics -- Chapter Notes -- ch. 7 Business Intelligence and Decision Support -- Introduction -- Levels of Decision Making -- Operational Level -- Tactical Level -- Strategic Level -- Sources of Business Intelligence -- Transactional Databases, Data Warehouses, And Internal Data Sources -- External Data Sources -- Data Mining and Decision Support Systems -- Analyzing Patterns, Trends, And Relationships -- Simulating, Optimizing, And Forecasting -- Decision Support And Artificial Intelligence -- Web Analytics -- Web Metrics -- Analyzing Traffic And Achieving Success -- Putting It All Together: Dashboards, Portals, and Mashups -- Dashboards -- Portals -- Mashups

Note continued: Decision Making: The Human Element -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Analyzing Revenue And Expenses For City Hospital Seminars -- Access Application: Marketing City Hospital Seminars -- Case Study #1 Combating Insurance Fraud With Data Mining And Analytics -- Case Study #2 Real-Time Dashboards Track The Action At New York Jets Games -- E-Project 1 Detecting Suspicious Activity In Insurance Claims -- E-Project 2 Analyzing Football Statistics With Excel -- Chapter Notes -- ch. 8 Collaborating with Technology -- Introduction -- The Evolution of Collaborative Technologies -- E-Mail -- Discussion Forums -- Instant Messaging And Texting -- Group Decision Support Systems (Gdss) -- Web Conferencing -- Interactive Video -- Shared Workspaces -- Web 2.0 Collaborative Technologies -- Blogs -- Wikis -- Social Networking

Note continued: Microblogging -- Virtual Worlds -- Unified Communications -- Context Indicators -- Universal Dashboards -- The Human Element and Collaborative Technologies -- Psychological Characteristics Of Online Environments -- Managing Online Impressions -- Group Dynamics In Virtual Teams -- Making Virtual Teams Work -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Going Green! -- Access Application: Cloud 9 -- Case Study #1 Mozilla Corporation Deploys "Telepresence Robots" For Collaboration -- Case Study #2 Leveraging The Advantages Of Collaborative Technologies: The Virtual Workplace At Sun Microsystems -- E-Project 1 Estimating Breakeven Pricing For Telepresence Robots Using A Spreadsheet -- E-Project 2 Estimating Savings For Virtual Work Using An Excel Model -- Chapter Notes -- ch. 9 Knowledge Management and E-Learning

Note continued: Introduction -- The Nature of Intellectual Capital -- Types Of Intellectual Capital -- Types Of Knowledge -- Managing Intellectual Capital -- Knowledge Management Strategies and Technologies -- Identify The Goal -- Locate The Sources -- Capture The Knowledge -- Organize, Share, And Value The Knowledge -- Knowledge Management: Pitfalls and Promises -- The Human Element: Why Share Knowledge? -- Incentives For Knowledge Sharing -- Technology Hurdles And Content Issues -- The Semantic Web -- Practical Tips For Launching A Knowledge Management Project -- E-Learning -- Comparing E-Learning Approaches -- Creating an E-Learning Program -- Course Development -- Learning Objects -- Content-Authoring Tools -- Collaboration Tools -- Learning Management Systems -- E-Learning in Education -- Differences Between Corporate And Education E-Learning -- Comparing E-Learning And Classroom Learning -- Online Simulation -- Chapter Summary -- Key Terms and Concepts

Note continued: Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Top Talent -- Access Application: Top Talent -- Case Study #1 Developing Talent At Arkadin Through E-Learning -- Case Study #2 Diplopedia: Managing State Department Knowledge With A Wiki -- E-Project 1 Exploring The World Of Online Courses -- E-Project 2 Managing The Human Element On Wikipedia With Technology -- Chapter Notes -- ch. 10 Ethics, Privacy, and Security -- Introduction -- Ethics -- Ethical Frameworks -- Ethics And The Law -- Ethical Issues And Information And Communications Technologies -- Information Ethics -- Intellectual Property And Digital Rights Management -- Plagiarism -- Privacy -- Trading Privacy For Convenience And Freebies -- Anonymity -- Surveillance -- Information Security -- Risk Management -- Identifying Threats -- Assessing Vulnerability -- Administrative Security Controls -- Technical Security Controls

Note continued: Information Security And Cloud Computing -- The Human Element in Information Ethics, Security, and Privacy -- Cognitive Issues And Productivity -- Social Engineering And Information Security -- Security Awareness And Ethical Decision Making -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Citywide Community College -- Access Application: Citywide Community College -- Case Study #1 Online Behavioral Advertising: Criteo's Retargeting Strategy Pleases Clients But Spooks Privacy Advocates -- Case Study #2 Community Policing On The Internet: Spamhaus Targets Worldwide Spammers -- E-Project 1 Tracking The Trackers: Investigating How Third-Party Cookies Steer The Ads You See -- E-Project 2 Analyzing Spammers By Country, Using Excel Pivot Tables -- Chapter Notes -- ch. 11 Systems Development and Procurement -- Introduction

Note continued: Systems Development Life Cycle -- Planning -- Analysis -- Design Phase -- Development Phase -- Testing Phase -- Implementation -- Maintenance -- Software Development Strategies -- Waterfall Software Development -- ITERATIVE METHODS -- AGILE METHODS -- Comparing Software Development Approaches -- TYPE OF PROJECT -- ORGANIZATIONAL CULTURE -- IS WATERFALL DEAD? -- Software Procurement: The "Buy" Strategy -- Pros And Cons Of Build And Buy -- The Procurement Process -- Adaptation And Customization -- The Human Element in Systems Development and Procurement -- Cross-Functional Teams -- The Role Of Senior Management -- Working With Consultants -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Jay's Bikes -- Access Application: Managing A Recipe Collection

Note continued: Case Study #1 Baby Steps Toward Scrum: How Babycenter.Com Made The Cultural Transition To Agile Software Development -- Case Study #2 Extreme Programming At The U.S. Strategic Command -- E-Project 1 Watching Babycenter.Com Change Over Time With The Internet Archive -- E-Project 2 Analyzing Software Defect Rates Using Excel -- Chapter Notes -- ch. 12 Project Management and Strategic Planning -- Introduction -- What Is a Project? -- Projects Vs. Processes -- The Triple Constraint: Time, Cost, And Scope -- Project Management -- The Five Project Management Processes -- The Role Of The Project Manager -- Project Management Software -- Managing Time -- Managing People And Resources -- Managing Costs -- Why Projects Succeed, and Why They Fail -- Why Do Projects Fail? -- Success Factors For Project Management -- Strategic Planning for Information Systems -- Vision, Principles, And Policies -- Project Portfolio Management

Note continued: Disaster Recovery And Business Continuity -- Planning for the Future: The Human Element -- Cognitive Biases And Strategic Planning -- The Black Swan -- Online Simulation -- Chapter Summary -- Key Terms and Concepts -- Chapter Review Questions -- Projects and Discussion Questions -- Application Exercises -- Excel Application: Creating A Gantt Chart With Excel -- Access Application: Apprentice Project Managers -- Case Study #1 Predicting The Future: Gartner's Research Informs Strategic Planning -- Case Study #2 Jetblue And Westjet: A Tale Of Two Software Implementations -- E-Project 1 Checking On Gartner's Predictions -- E-Project 2 Analyzing Airline Performance With Excel Pivot Tables -- Chapter Notes -- Case Studies.
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