Inspirational and powerful female icons -- Exorcise the demons: dispelling myths about public speaking -- Afraid to misspeak: perfection is a bitch -- What sets us apart: playing to our strengths -- Read your audience: the Eloqui Communications Index -- The value of using strong technique -- Engage the audience from start to finish -- Move with purpose -- Technology: friend or foe? -- Serve and volley: communication as a contact sport -- Perception is reality: reprogramming our mind-set -- Manage anxiety and deliver like a pro -- Your formula for success: one step at a time.