Part One : Grammar and sentence structure. Identifying verbs and subjects -- Sentence completers -- The sentence vs. fragments vs. run-ons -- Subject-verb agreement -- Verb forms -- Pronouns -- Advanced sentence structure -- Mechanics -- -- Part Two : Correspondence. Business style -- Letter format -- Request letters -- Replies -- Credit and collection letters -- Complaints, claims, and adjustments -- Sales and public relations letters -- Social business letters -- Employment correspondence -- In-house correspondence -- News releases -- Business reports and proposals -- -- Part Three : Solutions. How to handle the job interview -- Answers to exercises in "grammar and sentence structure" -- Index.