Preface to the second edition -- Preface to the first edition -- A guided tour -- Companion Website -- About the authors -- Publisher's acknowledgements -- A brief introduction -- 1. The self -- Self-awareness -- Development of self-awareness -- Neurological basis of self-awareness -- Temporary differences in self-awareness -- Chronic differences in self-awareness -- Organization of self-knowledge -- Theories of self-concept maintenance -- Theories of self-comparison -- Control theory of self-regulation -- Self-discrepancy theory -- Theories of individual comparison -- Social comparison theory -- Self-evaluation maintenance model -- Theories of group comparison -- Social identity approach -- Self-esteem -- Development of self-esteem -- Consequences of self-esteem -- Mood regulation -- Narcissism -- Self-motives -- Self-enhancement -- Strategies to enhance the personal self -- Strategies to enhance the social self -- Cultural differences in self and identity -- Individualist and collectivist cultures -- Biculturalism -- 2. Attribution -- The naïve scientist -- Attribution theory -- Types of attribution -- Making attributions -- Correspondent inference theory -- The co-variation model -- Attributional biases -- The fundamental attribution error -- The actor-observer bias -- Self-serving attributions -- Intergroup attributions -- Attribution and social processes -- Social representations -- 3. Social cognition -- The cognitive miser vs. the naïve scientist -- Heuristics -- The representativeness heuristic -- The availability heuristic -- The false consensus effect -- The anchoring heuristic -- The motivated tactician -- Social categorization -- Basic principles -- Category content -- Category structure -- Why do we categorize? -- When do we categorize? -- Consequences of categorization -- Categorization and prejudice -- Categorization and unconscious behaviour -- Categorization and self-efficacy -- Dual process theories.

4. Attitudes -- Attitude formation -- Mere exposure -- Associative learning -- Self-perception -- Functional approach -- Utilitarian function -- Knowledge function -- Ego-defensive function -- Value-expressive function -- Attitudes and behaviour -- Determinants of the attitude-behaviour relationship -- Specificity -- Time -- Self-awareness -- Attitude accessibility -- Attitude strength -- The theory of planned behaviour -- Reasoned action versus spontaneity -- Attitude change -- Cognitive dissonance -- Factors affecting dissonance -- Dissonance or self-perception -- Persuasion -- Dual process models of persuasion -- Processing route determinants -- Peripheral cues -- 5. Group processes -- Groups -- What is a group? -- Entitativity -- Group productivity -- Social facilitation and social inhibition -- Explanations of facilitation and inhibition -- Drive theory -- Evaluation apprehension -- Distraction conflict -- Social loafing -- Diffusion of responsibility -- Leadership -- What makes a leader? -- Personality determinants -- Situational determinants -- Leadership style -- Automatic, democratic and laissez-faire leadership -- Task-focused versus socio-emotional leadership -- Transformational leadership -- Theories of situation and style -- Leader-situation interaction -- Leader-group interaction -- 6. Social influence -- Social norms -- Norm development -- Uncertainty and social norms -- Norms as group attitudes -- Conformity -- Asch's conformity experiment -- Explaining conformity -- Factors that moderate conformity -- Moderators of normative influence -- Moderators of informational influence -- Impact of influence on social norms -- Group polarization -- Groupthink -- Minority influence -- Consistency and confidence -- How minorities exert influence -- Obedience -- Milgram's study of obedience -- Explaining obedience -- Determinants of obedience -- Social impact theory.

7. Prejudice -- Prejudice : old and new -- Prejudice, discrimination and intergroup bias -- Racism -- Sexism -- Explicit and implicit prejudice -- Individual differences in prejudice -- The authoritarian personality -- Social dominance orientation -- Prejudice and self-regulation -- Regulation of prejudice through socially interactive dialogue -- Reducing prejudice -- The contact hypothesis -- Indirect contact -- 8. Intergroup relations -- Theories of intergroup relations -- Sherif's summer camp studies -- Realistic group conflict theory -- The minimal group paradigm -- The category differentiation model -- Social identity theory -- Belief similarity -- Self-categorization theory -- Self-anchoring theory -- Terror management theory -- Improving intergroup relations -- The common ingroup identity model -- Crossed categorization -- Multiple categorization -- 9. Aggression -- Theories of aggression -- Biological theories of aggression -- Psychodynamic theory -- Evolutionary approach -- Social theories of aggression -- Frustration-aggression hypothesis -- Cathartic hypothesis -- Cognitive neoassociationalist model -- Excitation-transfer model -- Learning theories of aggression -- Person-centred determinants of aggression -- Gender differences -- Personality -- Alcohol -- Situation-centred determinants of aggression -- Physical environment -- Temperature -- Crowding -- Noise -- Social disadvantage -- Cultural influences -- Disinhibition -- Deindividuation -- Dehumanization -- Forms of aggression in society -- Domestic violence -- Sexual harassment -- Sexual aggression -- Terrorism.

10. Prosocial behaviour -- What is prosocial behaviour? -- Origins of prosocial behaviour -- Evolutionary perspective -- Social norms -- Modelling -- Situation-centred determinants of helping -- Latané and Datley's cognitive model -- The bystander apathy effect -- Processes underlying the bystander apathy effect -- Piliavin's bystander-calculus model -- Physiological arousal -- Labelling the arousal -- Calculating the costs -- Perceiver-centred determinants of helping -- Personality -- Competence -- Mood -- Empathy-altruism -- Gender differences in helping -- Recipient-centred determinants of helping -- Similarity -- Group membership -- Attractiveness -- Responsibility for misfortune -- Receiving help -- 11. Affiliation and attraction -- Affiliation -- When and why do we affiliate? -- Psychological determinants of affiliation -- Individual differences in affiliation -- Problems with affiliation and affiliating -- Social anxiety -- Loneliness -- Interpersonal attraction -- Target-centred determinants of attraction -- Physical characteristics -- Consequences of physical attractiveness -- Similarity to the self -- Complementary characteristics -- Reciprocity -- Perceives-centred determinants of attraction -- Familiarity -- Anxiety -- Online attraction -- Portraying one's true self -- Self-presentation online -- 12. Friendship and love -- Friendship -- Social penetration theory -- Gender differences in friendships -- Intimacy -- Physical contact -- Why do these gender differences exist? -- Romantic relationships -- Types of love -- Passionate love -- Companionate love -- Development of cultural knowledge about love -- Relationship satisfaction and commitment -- Relationship satisfaction -- Social exchange and equity -- Intimacy -- Perceived concealment -- Interpretation -- Social comparison -- Social networks -- Attachment -- Interdependence theory -- What determines whether a relationship will last? -- The investment model -- Other models of commitment -- Consequences of commitment -- The breakdown of a relationship -- Glossary -- References -- Author index -- Subject index.