Title:
The HCAHPS handbook 2 : tactics to improve quality and the patient experience / by Lyn Ketelsen, Karen Cook, Bekki Kennedy.
Author:
Ketelsen, Lyn, author.
Cook, Karen, RN, author.
Kennedy, Bekki, author.
Preceded by (work): Studer, Quint. HCAHPS handbook.
Studer Group (Firm)
Publication Information:
Gulf Breeze, FL : Fire Starter Publishing, [2014]
©2014
Call Number:
RA971 .K48 2014
Added Corporate Author:
Title Subject:
Geographic Term:
Edition:
Revised & updated.
ISBN:
9781622180097
Physical Description:
viii, 432 pages : illustrations, portraits ; 23 cm
General Note:
Preceded by: Studer, Quint. The HCAHPS handbook. Gulf Breeze, FL : Fire Starter Publishing, 2010.
"StuderGroup"--Cover.
Personal Author:
Copies:
