PART ONE: PRELIMINARIES TO INTERPERSONAL COMMUNICATION 1. Foundations of Interpersonal Communication Why Study Interpersonal Communication The Nature of Interpersonal Communication Elements of Interpersonal Communication Principles of Interpersonal Communication Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: The Values of Interpersonal Communication in the 21st Century Self-Test: What Do You Believe about Interpersonal Communication? Ethics in Interpersonal Communication: Ethical Questions Understanding Theory and Research: Communication Theories and Research Understanding Interpersonal Skills: Mindfulness 2. Culture and Interpersonal Communication Culture How Cultures Differ Principles of Intercultural Communication Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: The Importance of Culture in Interpersonal Communication Self-test: How Ethnocentric Are You? Self-test: What Are Your Cultural Beliefs and Values? Self-test: What's Your Cultural Orientation? Ethics in Interpersonal Communication: Culture and Ethics Understanding Theory and Research: Culture Shock Understanding Interpersonal Skills: Cultural Sensitivity 3. Perception and the Self in Interpersonal Communication The Self in Interpersonal Communication Self-Awareness Self-Esteem Perception in Interpersonal Communication Impression Formation Impression Management: Goals and Strategies Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Understanding Self-Talk Self-Test: How's Your Self-Esteem? Self-Test: How Accurate Are You at People Perception? Ethics in Interpersonal Communication: Perspectives on Ethics Understanding Theory and Research: The Just World Hypothesis Understanding Interpersonal Skills: Other-Orientation 4. Listening in Interpersonal Communication The Importance of Listening: Professional and Relationship Benefits The Process of Listening Listening Barriers Culture, Gender, and Listening Styles of Effective Listening Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Listening to Gender Differences Self-Test: How Do You Listen? Ethics in Interpersonal Communication: Ethical Listening Understanding Theory and Research: Listening to Lying Understanding Interpersonal Skills: Openness PART TWO. MESSAGES 5. Verbal Messages Principles of Verbal Messages Guidelines for Using Verbal Messages Effectively Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Talking about Difficult Topics Self-Test: How Assertive Are Your Messages? Self-Test: Can You Distinguish Facts from Inferences? Ethics in Interpersonal Communication: Lying Understanding Theory and Research: Theories of Gender Differences Understanding Interpersonal Skills: Metacommunication 6. Nonverbal Messages Channels of Nonverbal Communication Functions of Nonverbal Communication Nonverbal Communication and Culture Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Teaching Effectiveness Self-Test: Do You Avoid Touch? Self-Test: What Time Do You Have? Ethics in Interpersonal Communication: Interpersonal Silence Understanding Theory and Research: Biological and Social Clocks Understanding Interpersonal Skills: Immediacy 7. Emotional Messages Principles of Emotions and Emotional Messages Obstacles to Communicating Emotions Skills for Expressing Emotions Skills for Responding to the Emotions of Others Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Media, Internet, and Interpersonal Violence Self-Test: How Do You Feel about Communicating Feelings? Ethics in Interpersonal Communication: Motivational Appeals Understanding Theory and Research: Theories of Emotions Understanding Interpersonal Skills: Flexibility 8. Conversational Messages The Conversation Process Conversational Management Conversational Disclosure: Revealing Yourself Organizational Conversation Conversational Problems: Prevention and Repair Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Social Networking Self-Test: How Satisfying Is Your Conversation? Ethics in Interpersonal Communication: The Ethics of Gossip Understanding Theory and Research: Online Relationship Theories Understanding Interpersonal Skills: Expressiveness PART THREE. INTERPERSONAL RELATIONSHIPS 9. Interpersonal Relationships: Stages and Theories Relationship Stages Relationship Theories Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Homosexual and Heterosexual Relationships Self-Test: What Do Your Relationships Do for You? Ethics in Interpersonal Communication: Your Obligation to Reveal Yourself Understanding Theory and Research: Relationship Commitment Understanding Interpersonal Skills: Positiveness 10. Interpersonal Relationships: Development and Deterioration Relationship Development Relationship Maintenance Relationship Repair Relationship Dissolution Summary Key Terms Choice Points Critical Thinking Questions My Communication Lab Explorations Special Features Ask the Researcher: The Death of a Relationship Self-Test: What Do You Believe about Relationships? Ethics in Interpersonal Communication: Information Ethics Understanding Theory and Research: Jealousy Understanding Interpersonal Skills: Empathy 11. Interpersonal Relationship Types: Friendship, Love, Family, and Workplace Friendship Love Family Workplace Relationships Relationship Violence Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Dysfunctional Family Patterns Self-Test: What Kind of Lover Are You? Self-Test: Is Violence a Part of Your Relationship? Ethics in Interpersonal Communication: Relationship Ethics Understanding Theory and Research: Love Styles and Personality Understanding Interpersonal Skills: Supportiveness 12. Interpersonal Conflict and Conflict Management Preliminaries to Interpersonal Conflict Principles of Interpersonal Conflict Conflict Management Stages Conflict Management Strategies Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Arguing Assertively Self-Test: How Verbally Aggressive Are You? Self-Test: How Argumentative Are You? Ethics in Interpersonal Communication: Ethical Fighting Understanding Theory and Research: Conflict and Gender Understanding Interpersonal Skills: Equality 13. Interpersonal Power and Influence Principles of Power and Influence Uses of Power and Influence Misuses of Power and Influence Summary Key Terms Critical Thinking Questions Choice Points My Communication Lab Explorations Special Features Ask the Researcher: Achieving Power Self-Test: How Powerful Are You? Self-Test: How Credible Are You Interpersonally? Ethics in Interpersonal Communication: The Ethics of Compliance-Gaining Strategies Understanding Theory and Research: Compliance-Gaining (Another Typology) Understanding Interpersonal Skills: Interaction Management Glossary of Interpersonal Communication Concepts Glossary of Interpersonal Communication Skills Bibliography Index Credits.