Preface -- Acknowledgments -- The supervisor's role -- The supervisor's function in organization, administration, and management -- Leadership, supervision, and command presence -- The training function : problems and approaches to the in-structional process -- Interpersonal communications -- Principles of interviewing -- Some psychological aspects of supervision -- Special problems in counseling and remediation -- Employee dissatisfaction and grievances -- Discipline : principles, policies, and practices -- Personnel complaint investigation procedures and techniques -- Personnel evaluation systems standards and methods -- Tactical deployment of field forces -- Selected references -- Index.