PART ONE: Yes, you can -- What is negotiation? -- Almost everything is negotiable -- Getting your feet wet.

PART TWO: The three crucial variables -- Power -- Time -- Information.

PART THREE: Styles of negotiating -- Winning at all costs: Soviet style -- Negotiating for mutual satisfaction -- More on the win-win technique.

PART FOUR: Negotiating anything, any place -- Telephone negotiations and memos of agreement -- Moving up -- Taking it personally.