Title:
Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner.
Author:
Kouzes, James M., 1945-
Posner, Barry Z.
Publication Information:
San Francisco : Jossey-Bass, c2003 + 1 workbook
Call Number:
HD57.7 .K679 2003
Abstract:
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, this book shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes.
Electronic Access:
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley046/2002152873.htmlPublisher description http://catdir.loc.gov/catdir/description/wiley039/2002152873.html
Edition:
1st ed.
ISBN:
9780787964634
Series:
The Jossey-Bass business & management series
Jossey-Bass business & management series.
Physical Description:
xx, 203 p. ; 21 cm.
Contents:
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice.
Added Author:
Personal Author:
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