[V.1.] Office workers become frustrated with each others' poor listening skills, and attend a workshop where they learn key elements of good listening. [v.2.] An office worker learns key points to remember when preparing and delivering a presentation. Includes tips on using visuals. [v.3.] An office worker learns how to compose and revise effective business letters and memos. [v.4.] Three office workers tackle an extensive research project under a deadline. They explain the methods they use to efficiently collect information from books, journals and reports.