Title:
Exceeding expectations [videorecording] : service tips and techniques to keep your customers coming back / producer/director, Phillip Miller ; writers, Phillip Miller ... [et al.]
Author:
Culinary Institute of America.
Publication Information:
[S.l.] : Culinary Institute of America, c2005.
Call Number:
TX943 .E934 2005
Abstract:
Provides a comprehensive lesson in the principles, standards, and practices that define outstanding service.
Added Corporate Author:
ISBN:
9781583153307
Physical Description:
1 videodisc (79 min.) : sd., col. ; 4 3/4 in.
Copies:
